Informal Contact Centers.
Banks and Financial Institutions.
Technical Support Divisions.
Fund Raising and Volunteer Organizations.
Government Agencies.
Health Care Information.
Insurance Companies.
Mortgage Companies.
Education Centers.
… and many more.
Even though organizations may find it intimidating to switch to a new automated system, Poltys SIP IVR helps to simplify the process, thus the companies of all sizes can take advantage of all its benefits without having to worry about the technical aspect, hardware costs, and computing budgets.
Through utilizing Poltys SIPIVR systems, customers feel that they are being better attended to.
If customers are calling with specific questions, the automation can generate quick responses that are informative, as well as time efficient.
Additionally, calls can now be answered on the first ring, which in turn reduces customer wait time and cuts call volume, saving time for both the customer and company.
While office hours, holidays, and breaks dictate and limit employee availability, Poltys IVR are is at the customer’s disposal.
Although the prospect of dealing with automations may again seem off-putting to some, these systems are available, even when a live representative is not.
Therefore, customers can receive the service whenever they need it.
IVR systems allow for deep personalization that helps to create a better relationship with customers.
Poltys IVR system can be programmed with personalized greetings for known callers based on their caller ID information.
Along with addressing a caller by their name, the system can also identify and share information specific to the caller.
Smaller companies, as well as home based companies, can create a bigger and more professional image by using automated systems.
In contrast, bigger companies can use these systems to maintain consistency in customer service and call volume.
Either way, IVR systems establish a professional image for the company.
SIP-based customized IVR solution can be developed to provide automated inbound/ outbound call
interactions based on touch-tone or voice commands.
Callers can interact with the SIP IVR by pressing the touch-tone telephone keys or by spoken
commands to answer the computer voice prompts.
Contact us for details!
● 48 inbound SIP IVR.
● Incoming call automatic handling for existing and not existing customers.
● High efficiency and professional level in interaction with caller.
● Get rid of agents’ needed interaction for providing general info, details about different information and transfer to specialized operator.
● Avoid talking time with agents that are not dedicated to a service that caller is interested in.
● 10 SIP ports (8 inbound, 2 outbound).
● Bilingual system for incoming call automatic handling for existing and not existing customers, using English and French Text To Speech functionalities.
● High efficiency and professional level in interaction with caller.
● Eliminate agents’ required operations for providing general info, details about billing and call transfer to special operator.
● Avoid talking time with agents that are not dedicated to a service that caller is interested in.
● Automatic appointment reminder functionality, by eliminating the usual necessary agents’ for placing outbound calls to customers for reminders.
● 4 inbound SIP ports.
● High efficiency and professionalism level in callers’ handling.
● Minimize the time and resources needed for customer identification and transfer to the operator.
● Minimize the number of potential lost customers.
● Eliminate the needed time for placing an outbound call by each agent.
● 8 inbound SIP ports.
● Quick automatically call transfer to a specific group, eliminating time and other resources needs.
● High efficiency in incoming calls handling.
● Avoids cases when customers speak to agent that are not dedicated or specialized to his service.
● 10 SIP ports (6 inbound, 2 for callback form web form, 2 for callback from not working hours calls).
● Higher productivity in callers’ handling.
● Reduce time and resources needed for customer identification and transfer to operator.
● Minimize the lost calls.
● Provides clear info about called back customers’.
● Complete automatically meter reading, using Text-to-Speech feature.
● Eliminate operator’s interaction for providing billing info to the callers.