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Overview

Poltys SIP IVR is a system that simply automates interactions with customer calls. In doing this,
it provides a conversation, which can be either prerecorded or generated audio that assists, directs, and/or guides
customers automatically without a live operator. Within these interactions customers are able to communicate by
using either the dial pad or speech recognition.
The utilization of Poltys SIP IVR is becoming more and more popular as many companies
begin to see the possibilities and advantages inherent in the feature’s use.
Aside from reducing costs and allotting better time management,
Poltys IVR can be used advantageously in a number of different ways, being
compatible with any SIP-based IP-PBX.


Customers

Informal Contact Centers.
Banks and Financial Institutions.
Technical Support Divisions.
Fund Raising and Volunteer Organizations.
Government Agencies.
Health Care Information.
Insurance Companies.
Mortgage Companies.
Education Centers.
… and many more.

Ease and Accessibility

Even though organizations may find it intimidating to switch to a new automated system, Poltys SIP IVR helps to simplify the process, thus the companies of all sizes can take advantage of all its benefits without having to worry about the technical aspect, hardware costs, and computing budgets.

Better Customer Service

Through utilizing Poltys SIPIVR systems, customers feel that they are being better attended to.
If customers are calling with specific questions, the automation can generate quick responses that are informative, as well as time efficient.
Additionally, calls can now be answered on the first ring, which in turn reduces customer wait time and cuts call volume, saving time for both the customer and company.

Unlimited Customer Access

While office hours, holidays, and breaks dictate and limit employee availability, Poltys IVR are is at the customer’s disposal.
Although the prospect of dealing with automations may again seem off-putting to some, these systems are available, even when a live representative is not.
Therefore, customers can receive the service whenever they need it.

Wider Personalization

IVR systems allow for deep personalization that helps to create a better relationship with customers.
Poltys IVR system can be programmed with personalized greetings for known callers based on their caller ID information.
Along with addressing a caller by their name, the system can also identify and share information specific to the caller.

Create Better Company Image

Smaller companies, as well as home based companies, can create a bigger and more professional image by using automated systems.
In contrast, bigger companies can use these systems to maintain consistency in customer service and call volume.
Either way, IVR systems establish a professional image for the company.

Custom IVR Solutions

SIP-based customized IVR solution can be developed to provide automated inbound/ outbound call
interactions based on touch-tone or voice commands.
Callers can interact with the SIP IVR by pressing the touch-tone telephone keys or by spoken
commands to answer the computer voice prompts.
Contact us for details!

Check Out
Our Other Products!


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UC and Mobility

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For Panasonic

For Cisco

About Us

Poltys, Inc. (www.poltys.com) is specialized in
Unified Communications, Mobility, Collaboration, Voice and Video technologies,
either hosted or on-premises solutions.

Poltys provides high-tech innovative solutions,
best of breed communication products,
and professional services at the highest level of expertise and quality.

Poltys can develop SIP-based IVR solutions upon request to provide automated
inbound/ outbound call interactions based on touch-tone or voice commands.
Just contact us!

  • October 2014

    Custom IVR solution is released for Communication Systems Distributor,
    USA

    ● 48 inbound SIP IVR.
    ● Incoming call automatic handling for existing and not existing customers.
    ● High efficiency and professional level in interaction with caller.
    ● Get rid of agents’ needed interaction for providing general info, details about different information and transfer to specialized operator.
    ● Avoid talking time with agents that are not dedicated to a service that caller is interested in.

  • January 2015

    Custom IVR solution is released for Electric Power, Water and Gas Distributor,
    Canada

    ● 10 SIP ports (8 inbound, 2 outbound).
    ● Bilingual system for incoming call automatic handling for existing and not existing customers, using English and French Text To Speech functionalities.
    ● High efficiency and professional level in interaction with caller.
    ● Eliminate agents’ required operations for providing general info, details about billing and call transfer to special operator.
    ● Avoid talking time with agents that are not dedicated to a service that caller is interested in.
    ● Automatic appointment reminder functionality, by eliminating the usual necessary agents’ for placing outbound calls to customers for reminders.

  • February 2015

    Custom IVR solution is released for Hospitality and Retail Customer,
    Canada

    ● 4 inbound SIP ports.
    ● High efficiency and professionalism level in callers’ handling.
    ● Minimize the time and resources needed for customer identification and transfer to the operator.
    ● Minimize the number of potential lost customers.
    ● Eliminate the needed time for placing an outbound call by each agent.

  • August 2015

    Custom IVR solution is released for Electronic Equipment Reseller,
    Germany

    ● 8 inbound SIP ports.
    ● Quick automatically call transfer to a specific group, eliminating time and other resources needs.
    ● High efficiency in incoming calls handling.
    ● Avoids cases when customers speak to agent that are not dedicated or specialized to his service.

  • November 2015

    Custom IVR solution is released for Online Retail Business,
    Italy

    ● 10 SIP ports (6 inbound, 2 for callback form web form, 2 for callback from not working hours calls).
    ● Higher productivity in callers’ handling.
    ● Reduce time and resources needed for customer identification and transfer to operator.
    ● Minimize the lost calls.
    ● Provides clear info about called back customers’.

  • February 2016

    Custom IVR solution is released for Electric Power Distributor,
    Italy

    ● Complete automatically meter reading, using Text-to-Speech feature.
    ● Eliminate operator’s interaction for providing billing info to the callers.

  • More
    News to
    Come!

Contact Poltys

3300 N. Main Street, Suite D, Anderson,
SC 29621-4128, USA
Phone: +1 (864) 642-6103
Email: sales@poltys.com